Return & Refund Policy

Last Updated: July 7, 2026

Thank you for shopping at Kerixmall. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Be returned in its original packaging with all tags and accessories included.

• Not show any signs of wear, damage, or alteration caused by the customer.

• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Products that have been worn, washed, or damaged after delivery.

• Items without original packaging or missing accessories.

• Gift cards.

• Clearance, final sale, or promotional items marked as non-returnable.

• Personalized or customized products.

How to Start a Return

To initiate a return, please contact us before sending any items back.

Email: loskilldouyette359@outlook.com

Please include:

• Your order number

• Your full name

• The reason for the return

• Photos of the item if it is defective or damaged

Do not return products without receiving return instructions from our customer service team.

Return Shipping Costs

• If the return is due to a defective, damaged, incorrect item, or an error on our part, Kerixmall will cover the return shipping costs.

• If the return is requested for personal reasons (such as ordering the wrong size, changing your mind, or no longer wanting the item), the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Clear photos of the product

• Photos of the packaging (if applicable)

After reviewing your request, we will offer an appropriate solution, which may include a replacement, partial refund, full refund, or other resolution as appropriate.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

If your refund has not appeared after this period, please contact your payment provider before reaching out to us.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please return the eligible item for a refund (if approved) and place a new order.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled. You may request a return after receiving the package in accordance with this policy.

Refused or Undeliverable Shipments

If a package is refused by the customer or returned because of an incorrect or incomplete shipping address provided by the customer, any additional shipping, return shipping, customs duties, or handling fees may be deducted from the refund.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Kerixmall

Email: loskilldouyette359@outlook.com

Phone: +33 7 45 47 49 88

Address: 103 RUE du Poteau, Courtry, 77181, France

Our customer support team aims to respond within 1–2 business days.